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We have an ever growing list of useful Questions and Answers to help you to get the best out of our online tea shop.

If you have any questions about using our online shop, please read through our Shop FAQ before contacting us, most of the common answers are listed here. Otherwise please feel free to give us a call or send us an email as we're always happy to help.

We also have a dedicated Q&A section about tea, this a great place to get a quick basic knowledge of the important and common queries about tea and tea preparation.

If you have a question which we haven't answered here, then please let us now and we'll add it on to the list for others to benefit from.

Sections In FAQ

Shop FAQ

Frequently Asked Questions about our online tea shop. This is the best place to look if you're having any problems using our website or you have general questions about our service, if you don't find the answers y...


Frequently Asked Questions regarding tea. The place for all those questions you wanted to know but never knew where to look. Have you wondered how long to brew you favour tea for? Or, how to select your future ZiSha tea pot? How brew the prefect ...

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