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Shop FAQ

Frequently Asked Questions about our online tea shop.

This is the best place to look if you're having any problems using our website or you have general questions about our service, if you don't find the answers your looking for here please do not hesitate to get in touch with us, as we're always trying to find ways of improving our service to you.

Where does Wan Ling Tea House post teas to and what are the costs?

Wan Ling Tea House posts internationally. Postage rates for products shipped from our site are based on the British Royal Mail service. We offer standard UK, Europe/CIS and US/Canada surface mail options. International airmail shipping methods and also options for tracking can be selected from within the shopping and/or at Checkout.

If you need any assistance or have any questions please contact us. Prices are calculated on the packaged weight for tea wares and the tea weight for teas. Each destination has a flat rate for the first 100g then is charged per gram. Visit our Shipping & Delivery page for examples of our delivery times for guidance.

Our Australian based site offers fast service for those based in Australia, New Zealand and the surround area.

Where is Wan Ling Tea House based?

Wan Ling Tea House has three homes at this time. Our European based online tea shop which focuses on customers in the US, Canada, Europe, CIS and UK is run and operated from Dorset in the UK. Our 'Tea House' is based in central Shanghai. For hard to find products we are able to ship direct from China. Since 2013 we are pleased to announce the launch of our Australian based site which aims to provide a rapid service for customers in Australia, New Zealand and the surrounding areas.

Are Wan Ling Tea House teas fair trade?

We don't have a nice little logo from a multinational organisation or company to say our products are fair trade. Do we buy our products at a fair price from our suppliers? Yes. Critically you our customers and potential customers are looking for a premium product that has almost certainly been prepared by hand. We ourselves want to provide excellent teas and tea wares that you and us take pleasure in drinking and using.

Due to our love of the products and the regions that produce the teas, we deal as directly as possible with locals and preferably the farmers that produce the teas. We mostly sell products that are produced in limited quantities and attract a premium because of the time involved in producing them. Likewise, the higher the grade, the more reward/return the artists and farmers receive over and above producing a commodity product.

How do you select the products for Wan Ling Tea House Online Shop?

Mostly because we love them.

Due to the importance of this topic we have created a dedicated page which gives you more details on how we source our teas and tea wares.

We hope you like our collection. If you have any questions about the range, provenance, regional information or would like to request a product please get in touch.

Apart from the currencies that can be chosen in the website, can I pay in my local currency?

Yes. Not only is PayPal highly secure their services allows us to accept more than 20 international currencies. Currently available from PayPal are;
Canadian Dollars
British Pounds
U.S. Dollars
Japanese Yen
Australian Dollars
New Zealand Dollars
Swiss Francs
Hong Kong Dollars
Singapore Dollars
Swedish Kroner
Danish Kroner
Polish Zloty
Norwegian Kroner
Hungarian Forints
Czech Koruny
Israeli Shekels
Mexican Pesos
Brazilian Real (only for Brazilian users)
Malaysian Ringgits (only for Malaysian users)
Philippine Pesos
Taiwan New Dollars
Thai Baht

Our Credit Card and Debit Card payment gateway can accept only GBP at this time.

Do I need a PayPal account to pay for my purchases?

No, the great thing with the PayPal service is that you can use any standard credit or debit card without having an account. PayPal does not store your records and it is secure, giving you peace of mind. PayPal accepts Visa, Mastercard and American Express among others. There are NO additional fees charged.

Our third party card processing gateway is a secure service which is compliant to the international PCI DSS standard. Our current gateway can accept international Visa and Mastercard credit cards and debit cards from around the world when you select GBP in your cart. Other currencies are not supported at this time.

I haven't received my discount voucher for signing up to the mailing list. When will you send it?

The voucher is included in the acknowledgement email which is sent to confirm your addition to our mailing list. If you have any problems please contact us.

Why do you sometimes write Tie Guan Yin but other times Ti Kuan Yin, TieGuanYin etc.? Is there a difference?

You will find a variation of romanised Chinese on our site and others.

For mainland China and for Taiwan since January 2009 the international standard is Pin Yin. Previously TaiWan used a system called Wade-Giles. These two systems alone can explain many variations. Other variations arise due to the many dialects that existing in China. Even just in this paragraph you will note we have written Pin Yin, not PinYin whereas we wrote TaiWan not Tai Wan - why? Good question! Most people see in the west Taiwan written as single word, however in Chinese this is actually two separate characters. For us it is a challenge, what is best for you and us to write? Also we have to consider what people are searching for and in turn what the search engines like Google, Yahoo and Bing are looking for. In a perfect world we would each romanised characters the same e.g. Pu Er however, that is not what most people are looking for hence we are slowly (?) standardising (for now) on PuEr. We hope by capitalising the individual characters you get a true reflection of the language whilst still finding what you are looking for. If any one has any comments on our approach let us know.

More information on Pin Yin can be found on the WikiPedia Pin Yin page

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